I read what happened to you. No matter what the comlaint and how bad you are treated, unfortunately NOTHING WILL CHANGE! They have us over a barrel and they know it. No matter what, we will keep coming back because we don’t have a choice. Every airlines knows this, so they don’t have to provide good customer service or even a positive flight experience. There may be airlines that are better than others, but that’s probably by chance and not my any conscious effort on their part. Just think–we’re paying to be treated like cattle!